I couldn’t have asked for a better experience! We brought our Nissan NV 3500 kiddo-hauler to Mad Hatter back in June. They took amazing care of my “baby” and replaced the AC system and repaired the exhaust for a fraction of what the dealership quoted. The AC repair was quite a production from what it sounded like (thanks Nissan engineers 😉 ) but it was a success, and both front and rear AC worked beautifully all summer. Naturally I brought my van back to Mad Hatter for its next oil cha… Read More

Amy Peter

Great experience at Mad Hatters! Mike was very helpful and had great communication. My car was in the shop for a bit longer than we had anticipated but I got a loaner which was great! Got a couple estimates from other shops, but Mad Hatter had the most affordable estimate! Definitely will be back with any future car issues!

Ava Feller

I absolutely love this place and will be recommending Mad Hatter Auto Repair to anyone who needs work done on their vehicle. This is the first mechanic shop where I’ve truly felt heard and respected. From start to finish, Bud guided me through the entire process with professionalism, patience, and genuine care. He took the time to explain everything in a clear and respectful way—something I’ve rarely experienced in auto shops, especially as a woman. Too often, I’ve been spoken down to… Read More

Angelica Wyant

Good guys. Got me in for vehicle diagnostics with a fast turnaround. Not good news so went out to get another car, their PPI was very helpful for getting a better deal and easing my nerves. PPI is reasonable at $75 for a little over an hour of their time and they were able to book it with very little notice. Ashton showed me around to visually inspect the car while on the hoist and explained what was up. I’ll definitely be back for the wheel bearings, leaky exhaust and any future servicing.… Read More

Brayden

I had an issue with a self caused misfire on my pickup. Dealt with Ashton at the front and Jose was the mechanic. I won’t go into a ton of boring detail but the jist is that these guys are super friendly and professional and most importantly honest. The fact that the issue was caused by me, not being careful with a DIY repair, made me feel pretty dorky – but Ashton was super cool about it. Come to this shop if you want an approachable and courteous team that communicated really well and go… Read More

Angela Vega

I brought my Lexus in to be worked on because I was running into an exhaust pipe issue. I purchased an original equipment exhaust pipe from the dealership, and when I went to put it on, it was about 4 in too long. I took it to mad hatter, and a young kid by the name of Alex helped weld and cut my exhaust pipe to the proper size. He did an excellent job. But at the front desk also was very helpful and knowledgeable. I would definitely use their services again. They seem to be the go-to place f… Read More

Robert Frye

Overall, my experience at Mad Hatter was awesome. I walked in the door to Ashton explaining all the maintenance needs for a vehicle of another customer. He gave a detailed explanation of each issue, used pictures and even prioritized the fixes for her in an easily understandable way. I’ve never seen a more comprehensive and professional explanation. When it came to my own vehicle needs, he gave me the same stellar level of service. He explained all my car’s issues, showed me the pictures, and… Read More

Allyssa Roberts

Being new to the area, Mad Hatter Auto Repair was the first shop I reached out to, and they managed to fit me in the same day—within just 30 minutes! The service was impressively fast, and the communication from Ashton was outstanding. He took the time to clearly explain everything, making sure I understood each step. I really appreciated that he went over the prices upfront and broke things down in a way that made sense, even when I didn’t understand at first. Great experience!

Krista Jordan

This was my first time at the Mad Hatter in Council bluffs. I had a great experience and will be back to see Ashton for future vehicle needs. They were very efficient, I got my car back same day. They also offer a lift service so you can get to and from the shop, which I didn’t know about but was very helpful. They sent me a whole diagnostic report before giving me a quote. I don’t know a ton about vehicles and I understood the report so it was very user friendly. They gave me all my op… Read More

Gill W