Since 1979, we’ve been providing full-service auto repair with unparalleled customer service. Completing quality work is important to us, but what’s even more important is ensuring you feel cared for and heard. Every day, we strive to offer above-and-beyond customer service, which truly sets us apart from other auto repair shops. When you visit us, you can expect a higher level of customer service with thoughtful touches to make your experience more enjoyable. At Mad Hatter, we believe in providing quality auto repair with a personalized flair. And if you have places to go while your car is visiting us, we also offer free loaner cars to our customers. Make an appointment today and experience the difference!
WE ARE ALWAYS LOOKING FOR INDIVIDUALS WHO WANT TO GROW THEIR CAREER!
It’s important to us to serve our local community, including Omaha, NE, and Council Bluffs, IA, and everywhere in between. No matter which location you visit, you can feel confident knowing that your car is in good hands. We employ some of the top service advisors and technicians in the field, so you’ll be working with qualified professionals during every step of the process. Our service advisors will take the time needed to get to know both you and your vehicle so that we can offer services that match your specific needs. Once we have your approval, our ASE Master Certified technicians will get to work providing top-notch repairs and maintenance services to your vehicle, tailored to match your goals for the efficiency and longevity of your car. The auto repair industry is constantly changing, so our staff is also always training and learning about the latest equipment and industry best practices to stay current.
How To Know If Your Car’s A/C Is Bad There’s nothing quite like driving on a hot summer Midwest day with a broken car air conditioner. It can make your vehicle feel like an oven, causing discomfort and making you lose focus on the road. As a driver, this can be frustrating and even dangerous. […]
Why Your Car’s Air Conditioner is Not Cooling When the temperature outside is really hot, there’s nothing better than jumping into a cool car and setting out on your drive. However, if you find yourself in the uncomfortable situation of having an air conditioner (A/C) that isn’t cooling off your car, it can be quite […]
My CEL is On. What Should I Do? Expert Check Engine Light Diagnostics Is an Illuminated Check Engine Light Serious? For most drivers, an illuminated check engine light (CEL) on their car’s dashboard can cause a sense of deep dread. Others may not think that the pesky little light is a big deal. However, if […]
It goes without saying that having the ability to stop a vehicle is just as important as it being…
Mad Hatter Auto Repair is a full-service facility that happily accepts all car makes and models. We’re so confident that our services will bring out the best in your vehicle that we offer a three-year/36,000-mile warranty for all services we offer at our shop. Although we specialize in custom exhaust work, we also offer a comprehensive list of auto services, whether your goal is to restore, maintain, or improve your vehicle’s performance. We offer preventative maintenance services to keep your car running smoothly. We also offer more extensive auto repair services, including brake, and engine light diagnostics, muffler repair, exhaust repair, A/C repair, general repair, and more. Whether your car needs repairs, rest assured that our knowledgeable, certified technicians are using cutting-edge equipment to perform them. We believe that you and your car deserve nothing but the best.
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Mad Hatter is my go-to for auto repair in Omaha! Most recently, they worked on my exhaust, and I was so appreciative and impressed by their commitment to get my vehicle back to me same-day after my decades-old car presented all kinds of obstacles. (Shoutout to Andrea!) Mad Hatter has also done my brakes and oil, both at a generous discount during promotions. I trust them because their vehicle inspection reports are thorough (with pictures), and they’re not pushy if I choose to defer some se… Read More
I needed a new muffler and it was back ordered for months, at the Honda dealership, everyone else said it would not be possible to get the part in. so I was told to go here to see if they could do anything for me. They were so helpful they were able to find me a matching part .and do the work while I waited they were very good and affordable , all staff was very friendly. I highly recommended this Auto shop to anyone.they also gave me a warranty I can use any state, do to the fact I travel fo… Read More
I was greeted very politely on the phone by Lisa & in person by Cory. Cory was so professional & explained everything to me. He worked to get my vehicle repaired that day with offering a loaner car. I was so impressed by the professionalism of Cory!!! Lisa checked me out & was also very friendly & professional. I would highly recommend this place for car repairs.
My Nissan Xterra had broken down while out running errands, I began searching for an auto shop and was highly recommended Mad Hatter. I called them and spoke with Jeremy, he was incredibly helpful and polite. He offered me a variety of towing companies to get my car. I ended up using Ely’s Towing and was very happy with them! Once my car got picked up Mike diagnosed it very quickly. I was able to get my car the next morning. Everybody I spoke to was very friendly and professional, including A… Read More
Fantastic service. I needed last-minute tire service on a Saturday, and they took care of my car before closing at noon. The price of 4 new tires and alignment was fair and more than reasonable. This is the place to go for auto service. Manager, Tom was great to deal with.
The staff were all friendly and professional. I took my older car in for an inspection before taking it on a long drive across the country. My car was worked on by Emily, who thoroughly explained the details of the repairs, and why they were needed. Other mechanics I have gone to have recommended thousands in repairs, without really explaining the reasoning behind it. Mad Hatter does quality work at a fair price, and it seems like all of the employees there are treated well and happy with the… Read More
Such an easy experience at a car repair shop! Very personable and honest employees, Jeremy was super great to work with, he explained everything in detail and didn’t make me feel pressured on anything. Andrea was also so sweet and personable at the front! They were able to get my car fixed within the day and I got a nice follow up from Jeremy the next day asking how everything was working for me. I will definitely be going back for any future repairs!
Mad Hatter installed a performance cat back exhaust on my son’s Honda Civic. They did an excellent job. Craftsmanship was top notch and the customer service was hands-down amazing. My son is smiling ear-to-ear every time he starts the car up. I would recommend Mad Hatter to anyone that prioritizes great customer service and quality work.
Jeremy and his team at Mad Hatter Auto. blew my expectations out of the park. I called about a half hour after opening on a Monday and Jeremy was able to squeeze me in for a same day appointment and knew I couldn’t leave the vehicle with them. Jeremy communicated, was very upfront, and friendly with me throughout the entire process and had me on my way with a smile before their reasonable ETA when I dropped it off and ran a couple errands. They went above and beyond throughout the whole exper… Read More
I recently purchased a used truck with an obnoxiously loud exhaust on it. I took it to Huff Muffler first and asked them to quiet it down. They installed a couple of resonators which did nothing. I drove it as it was for a few months before I was over it. I brought it to Mad Hatter and told them to make it sound like a stock truck and they didn’t disappoint. When I fired up my truck in their parking lot for the first time all I could do was laugh. In the past the truck was so loud I was… Read More